At, the success of our clients is our top priority.

When I first started in the resume writing business in 1995, I met a colleague whose client base was built on word-of-mouth referrals and repeat clients. She never had to advertise or try to convince people of her value. Struggling with my Yellow Pages ad, driving around NYC posting flyers, and spending way too much time trying to “sell” myself, I knew I wanted what she had.

To achieve her level of success, I needed to consistently deliver top-quality resumes and provide excellent customer service.

Fast-forward to today — 95% my business consists of repeat clients and referrals. Most clients use our services throughout their careers and refer their friends, family, and colleagues to us. I could turn off our web site and never advertise, and still have more than enough business. It didn’t come easily — my team and I have clocked seriously crazy hours to please our clients and produce outstanding, branded materials (love Tim Ferriss’ 4-hour work week concept, but it doesn’t work for such a detail-oriented service without sacrificing quality).

Still, many new prospects would like to be reassured with a guarantee. Here it is:

  • We guarantee that you will love your new resume. You will be 100% satisfied with the quality of your resume’s content, design, and strategy. Because of the time we dedicate to each and every project (from getting to know our clients’ strengths, accomplishments, and value proposition through writing and designing a compelling presentation), the normal reaction to seeing a first draft is a resounding “WOW!” We’ve even had top senior executives embarrassed that they used a term such as “awesome” followed by numerous exclamation points. Of course, after you receive the first draft, you might want to make some changes. We offer you a chance to make unlimited revisions to the first draft (based on the original project scope) at no additional charge within 14 days of initial document delivery.
  • We guarantee that your resume and cover letter will work in the workplace. Your career documents must work when you start sending it out, or we haven’t done our job. If you start using the resume and cover letter in a proactive job search but are not happy with the results, we want to hear from you. Contact us within three months of initial document delivery, and we will work closely with you to analyze your search strategy and offer suggestions for improving your responses. If there’s any problem at all with the resume and cover letter strategy, we will revise the documents at no extra charge.
  • We guarantee that you will receive excellent service. We treat our clients like royalty. Our goal is to exceed every expectation and make the resume process a fun and painless one. We guarantee that all of our staff working with you will go above-and-beyond to provide customized, responsive, and quality service.

Our goal is simple. We want you to have an outstanding resume that gets noticed, gets you interviews, and helps get you hired. Click here to get started on your new, winning resume.